FAQ

These are the most Frequently Asked Questions

What is ProfitBird?

ProfitBird is an online investment platform that allows everyone to invest in crypto currencies.

Simply set-up your account, link your crypto currency exchange and start investing in a couple of minutes.

We do the rest for you. ProfitBird automatically invests your funds in an optimal portfolio of crypto currencies and actively trades your funds using proven and smart trading technology. You can check how your investments are performing on your personal online dashboard, 24 hours a day, 7 days a week. That is what we call easy, smart and secure investing for everyone.

 

 

Share your feedback, new ideas, requests and questions with us via contact@profitbird.com or our social media.

Check out our social media channels in the lower left corner of this website and join the community.

The platform is made available via www.profitbird.com and offered by ProfitBird BV, a limited liability company incorporated under the laws of the Netherlands, registered with the Chamber of Commerce under number 73803820 and located at the Hengelosestraat 500, 7521 AN, Enschede, the Netherlands.

Check out more About ProfitBird.

Where does ProfitBird invest in?

ProfitBird solely invests in unregulated crypto currencies.

So what are they?

Crypto currencies are a digital representation of value that is not issued or guaranteed by a central bank or a public authority. They are not necessarily attached to a legally established currency and do not possess a legal status of currency or money.

So what can you do with it?

Crypto currencies are accepted by natural or legal persons as a means of exchange and which can be transferred, stored and traded electronically. And that’s exactly what we do in an easy, smart and secure way.

Want to know more about crypto currencies? Check for example Wikipedia.

What are the customer requirements?

You can only create an account and use the investment platform if:

  • You are a natural person and 18 years or older;
  • You are authorised to enter into a contractual relation with ProfitBird and to accept the terms.
  • You are aware of the risks in relation to investing in crypto currency;
  • You have a bank account in your name with a licensed bank;
  • You act on your own behalf (not for or on behalf of a third party).

What you need is:

You can register here and set-up your account in a couple of minutes.

For further details, please check our terms.

How can I create or terminate my account?

You can register here and set-up your account in a couple of minutes.

We would regret it if you would like to stop investing with ProfitBird, but we have not made it unnecessarily difficult for you. You have 2 options:

1. You can temporarily stop trading. Simply click the ‘stop investing’ button in your personal dashboard. Your account will remain active and you can resume investing at any time. The monthly costs for your plan will continue in this case.

2. Or you can terminate your account by providing us with your termination request by email: sales@profitbird.com. Read more about your right of withdrawal and a right of withdrawal form here. The monthly costs for your plan will terminate in this case.

Can I start or stop investing at any time?

Yes, you are always able to start or stop investing at any time. Just go to your personal dashboard and hit the start/stop button. Moreover, you can always adjust the investment amount and risk profile in your personal dashboard. 

If you start, your funds will be invested in crypto currencies. If you stop, your funds will be converted from crypto currencies into your base currency.

You can define the base currency in your dashboard, e.g. EURO or BTC depending on the crypto currency exchange which you’ve linked.

How much profit can I make with investing?

Unfortunately, we don’t have a glass ball, so we can’t predict the future of your returns.

Check out our live dashboard for the returns in the past. Please note that results achieved in the past are no guarantee of future returns.

Your returns will depend on the risk profile which you select for your investments.

Make sure you select the risk profile that matches your personal circumstances. Upon registration, you can set your risk profile with the help of a few questions.

Can I also lose money?

Yes, that is possible despite the fact that we make use of smart trading bot technology for investing and trading of crypto currencies.

You should be aware of the high risks in relation to investing in crypto currency.

Prices of crypto currencies can rise, fall or remain the same and the same applies to the value of your funds on your exchange account.

Can I always access and withdraw my money?

Yes, It is your money so you decide what happens to it!

Your funds are and remain in your crypto currency exchange account at all times. So you can always access and withdraw your money from your exchange account.

We have no access to your funds. We only invest and trade them on your behalf.

What costs do I pay?

As a customer of ProfitBird, you pay a fixed amount per month, depending on the pricing plan you have chosen.  You can find the most up-to-date information about the available plans and prices here.

Furthermore, you pay certain transaction costs for the execution of trade transactions on the various exchanges. These transaction costs are automatically settled on the respective exchange. The transaction costs can be found in your dashboard under the ‘Transactions’ –> ‘Transaction costs’.

Note: The returns that ProfitBird displays in your dashboard include the transaction costs. The transaction costs are already included in your return.

Which payment methods do you accept?

You can find the most up-to-date information about the accepted payment methods here.

Your question not here? No problem, check the support or ask us.